FAQ COVID-19

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L’HÔTEL LOUVRE LENS & ESPRIT DE FRANCE AT YOUR SIDE 

MANAGE YOUR BOOKINGS:

Preparing your post quarantine stay with peace of mind : 
We have reviewed all our terms and conditions to offer guests more flexibility when organizing their trips.
Reservations made after 6 April 2020 and until 31 December 2020 can be altered free of charge and cancellations are accepted up to 24 hours prior to arrival.

Any news about when the hotels will re-open?
After implementing safety and hygiene measures to welcome guests, as well as an integral cleaning, L’Hôtel Louvre Lens is ready to welcomes you again. 
We invite you to check out our reopening dates concerning the other Esprit de France properties in Paris here

Can I alter my reservation?
For all reservations booked before 16 March 2020, please contact the hotel directly for reservation terms and conditions.

Cancelling reservations booked on Booking.com, Expedia.com or another distributor website :
Please contact the distributor in question directly because we do not have the possibility to directly modify your reservations on these platforms, unlike reservations made on our own websites.

Reservations for groups, travel agencies and event hosting : 
Our sales team works closely with the hotels and can currently be contacted via email: 

What about catering? 
Our Galibot restaurant will reopen its doors from Friday June 12. Lunch and dinner services will be open from Saturday noon to Sunday noon only.

Is Esprit de France participating in solidarity actions?
Solidarity is very important for our hotel & private residence collection. We decided to contribute to the national effort and to the health care system in particular. We have therefore made rooms available to Parisian hospital staff. The number of rooms is in line with actions coordinated by the GNI (national group of independant hotel operators ). 

What is the lockdown situation like in Lens ?
We suggest all non French resident travellers read the World Health Organisation's instructions and abide by the travelling measures set up in their country of residence. 
The French government has set up measures to eliminate contracting or spreading the Covid19 virus:

  • France is in progressive post quarantine since 11 may.
  • Bars and restaurants reopened on Tuesday June 2. 
  • The Louvre-Lens museums reopened on June 10. https://www.louvrelens.fr/

 

OUR COVID-19 HYGIENE AND SAFETY PROTOCOL :

How have hygiene and cleaning measures changed at the hotels? 
See list of our main actions below:

  • All rooms, bathrooms and common areas will be fully cleaned before each establishment re-opens.
  • Common area cleaning: all handles, switches, lift buttons and room keys will be systematically disinfected after each use.
  • Each room is blocked 24 hours after the departure of a client (subject to availability).
  • Cleaning equipment will be changed after each room is cleaned (i.e. cloths and microfiber wipes). 
  • All linen and courtesy products available in the room will be systematically changed before re-letting.
  • Only NR EN 14476 + A2 standard disinfectant detergents will be used.
  • An antiseptic will be sprayed after each room has been cleaned.

What prevention measures will staff follow? 
Equipment and preventive measures set up for the safety of our staff and guests alike :

  • All staff will have masks 
  • Hydro alcoholic gel is available at many points in the hotel
  • The teams are trained respecting barrier gestures and make sure to wash their hands as regularly as possible and after each interaction.

 

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