FAQ COVID-19

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L’HÔTEL LOUVRE LENS & ESPRIT DE FRANCE AT YOUR SIDE 

MANAGE YOUR BOOKINGS:

Preparing your post quarantine stay with peace of mind : 
We have reviewed all our terms and conditions to offer guests more flexibility when organizing their trips.

Any news about when the hotels will re-open?
L’Hôtel Louvre Lens is ready to welcomes you again. 
We invite you to check out our reopening dates concerning the other Esprit de France properties in Paris here

Can I alter my reservation?
For any changes in your reservation, please contact the hotel directly for terms and conditions.

Cancelling reservations booked on Booking.com, Expedia.com or another distributor website :
Please contact the distributor in question directly because we do not have the possibility to directly modify your reservations on these platforms, unlike reservations made on our own websites.

Reservations for groups, travel agencies and event hosting : 
Our sales team works closely with the hotels and can currently be contacted via email: 

What about catering? 
At the moment, breakfast in served in your room. You have a choice between the Express (8 euros) or Continental (15 euros) version. 
Guests may enjoy meals 24/7 with our room service dining offer. We have chosen authentic, mouth-watering produce from B'ocal made from natural produce.

Is Esprit de France participating in solidarity actions?
Solidarity is very important for our hotel & private residence collection. We decided to contribute to the national effort and to the health care system in particular. We have therefore made rooms available to Parisian hospital staff. The number of rooms is in line with actions coordinated by the GNI (national group of independant hotel operators ). 

What is the lockdown situation like in Lens ?
We suggest all non French resident travellers read the World Health Organisation's instructions and abide by the travelling measures set up in their country of residence. 
The French government has set up measures to eliminate contracting or spreading the Covid19 virus:

  • France is in quarantine since 30 october. 

 

OUR COVID-19 HYGIENE AND SAFETY PROTOCOL :

How have hygiene and cleaning measures changed at the hotels? 
See list of our main actions below:

  • All rooms, bathrooms and common areas will be fully cleaned before each establishment re-opens.
  • Common area cleaning: all handles, switches, lift buttons and room keys will be systematically disinfected after each use.
  • Each room is blocked 24 hours after the departure of a client (subject to availability).
  • Cleaning equipment will be changed after each room is cleaned (i.e. cloths and microfiber wipes). 
  • All linen and courtesy products available in the room will be systematically changed before re-letting.
  • Only NR EN 14476 + A2 standard disinfectant detergents will be used.
  • An antiseptic will be sprayed after each room has been cleaned.

What prevention measures will staff follow? 
Equipment and preventive measures set up for the safety of our staff and guests alike :

  • All staff will have masks 
  • Hydro alcoholic gel is available at many points in the hotel
  • The teams are trained respecting barrier gestures and make sure to wash their hands as regularly as possible and after each interaction.

 

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