FAQ COVID-19

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0 to 3
No charge for children under 12 years old
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L’HÔTEL LOUVRE LENS & ESPRIT DE FRANCE AT YOUR SIDE 

MANAGE YOUR BOOKINGS:

Preparing your stay with peace of mind : 
We have reviewed all our terms and conditions to offer guests more flexibility when organizing their trips.

Can I alter my reservation?
For any changes in your reservation, please contact the hotel directly for terms and conditions.

Cancelling reservations booked on Booking.com, Expedia.com or another distributor website :
Please contact the distributor in question directly because we do not have the possibility to directly modify your reservations on these platforms, unlike reservations made on our own websites.

Reservations for groups, travel agencies and event hosting : 
Our sales team works closely with the hotels and can currently be contacted via email: sales.hll@espritdefrance.com

What about catering? 
At the moment, breakfast in served in your room or in the breakfast room. You have a choice between the Express (8 euros) or Continental/Buffet (15 euros) version. 
Guests may enjoy meals 24/7 with our room service dining offer. We have chosen authentic, mouth-watering produce from B'ocal made from natural produce.

What is the lockdown situation like in Lens ?
We suggest all non French resident travellers read the World Health Organisation's instructions and abide by the travelling measures set up in their country of residence.
 

OUR COVID-19 HYGIENE AND SAFETY PROTOCOL :

Is a pass sanitaire mandatory to stay at the hotel?
Yes, a valid and complete pass sanitaire or a PCR test under 72 hours will be required upon arrival.

How have hygiene and cleaning measures changed at the hotels? 
See list of our main actions below:

  • All rooms, bathrooms and common areas will be fully cleaned before each establishment re-opens.
  • Common area cleaning: all handles, switches, lift buttons and room keys will be systematically disinfected after each use.
  • Each room is blocked 24 hours after the departure of a client (subject to availability).
  • Cleaning equipment will be changed after each room is cleaned (i.e. cloths and microfiber wipes). 
  • All linen and courtesy products available in the room will be systematically changed before re-letting.
  • Only NR EN 14476 + A2 standard disinfectant detergents will be used.
  • An antiseptic will be sprayed after each room has been cleaned.

What prevention measures will staff follow? 
Equipment and preventive measures set up for the safety of our staff and guests alike :

  • All staff will have masks 
  • Hydro alcoholic gel is available at many points in the hotel
  • The teams are trained respecting barrier gestures and make sure to wash their hands as regularly as possible and after each interaction.

 

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