FAQ

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Book your stay
1 Adult
under 12
0 to 3
No charge for children under 12 years old
Contact our reception
for any information.
+33 (0)3 66 98 10 40 Local call rates

What are the check-in / check-out times? Is it possible to do an early check-in / late check-out?
Check-in starts at 3p.m., and check-out is before noon. Early check-in or late check-out requests are possible depending on availabilities.

What is served for breakfast? Is it included in the price of the room?
Every morning, we are offering an all-you-can-eat buffet with a selection of the best french products. You can find roasted coffee close to the restaurant, hot meals which are changing everyday such as grilled cheese, sausages, or even beans as well as a large selection of healthy and organic products.
What we love the most ? A homemade bread that is cooked for 72h to serve you nice toasts.
You can also ask to enjoy your breakfast from the comfort of your room :)

Are there any family rooms?
Yes, we have different configurations of rooms for families (suites, rooms with sofa beds, connecting rooms ...). Do not hesitate to call us (+33 3 66 98 10 40) so that we can help you organize your stay with your family.

Are there any twin rooms?
Yes we do have twin rooms. You can request this room while making your booking.

Are there any accessible rooms for people with reduced mobility?
Yes, we have several rooms accessible to people with reduced mobility. Do not hesitate to call us (+33 3 66 98 10 40) to organize your stay.

Does the hotel accept pets?
Yes, we do accept tiny pets for 10€/night. Bonus if they are cute and well behaved.

Can we smoke in the rooms?
Sorry, our hotel is non-smoking.

How much does an airport / hotel transfer cost?
You can take a taxi for the fixed price of 65 € (Lille-Lesquin airport) or 20 € (Lens train station), or let us organize a private transfer.

Can I leave luggage at the hotel if I am going to visit the rest of the country for a few days?
You can leave your luggage with us but only while you are staying at our hotel.

Is there a concierge service?
Yes. Our concierge team is here to answer all your questions, help you with your reservations, and show you all the potential of our region.

Can you recommend restaurants?
Of course, our concierge team can help you find the perfect restaurant. However we are offering a culinary experience at the hotel with our brasserie Le Galibot.

Does the hotel have parking space?
The hotel offers a free unsecured parking.

I am a travel agent and would like to make a reservation for a client. Do you have preferential rates for agencies?
You can consult our page dedicated to travel agents to know the booking conditions or to contact our sales manager : sales.hll@espritdefrance.com

I would like to make a special request for my stay, what email address can I send it to?
You can send your request to the following email address: hll@espritdefrance.com
We will be very happy to help you organize a perfect stay :)

Is there a loyalty program?
We do not have a loyalty card per se. We reward all our customers with small personalized attentions.

Is there a fitness room ?
Yes, we have a fitness room where you can find a treadmill, a bike, a rowing machine and other equipments. Our fitness room is dedicated to our hotel guests and is opened from 8pm to 10am. 

What are the different rates on your website?We offer different rates on our website:
- Room only flexible rate (refundable up to 1 days before stay).
- Room & breakfast flexible rate (refundable up to 1 days before the stay).
- Room only pre-payment (non-cancellable, non-refundable, non-modifiable).
- Room & breakfast in pre-payment (non-cancellable, non-refundable, non-modifiable).
- Package étape (room, breakfast and diner), flexible rate (refundable up to 1 days before the stay).
- Romance package, gourmet getaway, museum, flexible rate (refundable up to 1 days before the stay).
Flexible rates are more expensive but allow you to change your mind. Pre-payment rates are more restrictive but cheaper. The choice is yours !

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