Disclaimer

Disclaimer - Legal notices - Terms & conditions

Regulated by the Law N° 2004-575 of 21 June 2004 "pour la confiance dans l’économie numérique" ("for trust in digital economy") and by the amended "Informatique et Libertés" ("I.T and Civil Liberties") Law of 6 January 1978.

PUBLISHERS

The hotel-louvre-lens.com website is published by :

ESPRIT DE FRANCE SAS
24, rue Murillo
75008 PARIS FRANCE
Telephone: + 33 (0)1 44 29 98 45
RCS (Trade & Company Register): Paris 306 562 588
Capital: €10 000 000
VAT: FR 27 306562588
Publication Director: Camille Binz

WEB HOSTING & DESIGN

INTUITI
43, rue du Préfet Bonnefoy
44000 Nantes, France
02 40 34 13 72
http://www.intuiti.net

PHOTO CREDITS
Gilles Trillard - Nicolas Lobbestael

RESPONSIBILITY
As a result, ESPRIT DE FRANCE SAS declines any responsibility: for any imprecision, inexactness or omission relating to the information available on the site; for any damages resulting from the fraudulent intrusion of a third party, leading to modification of information available on the site; and more generally, for any direct or indirect damages, whatever may be the cause, origin or consequences, due to the access to the site of any individual or to the impossibility of accessing the site, as well as the use of the site and / or of the credibility given to any information originating directly or indirectly from the site.
The hypertext links present on the sites directing users to other websites do not engage the responsibility of ESPRIT DE FRANCE SAS regarding the content of the websites.
Any private individual or company wishing to set up a link from the hotelpigonnet.com websites must request prior authorisation. Setting up links towards these sites does not require authorisation. ESPRIT DE FRANCE SAS declines all responsibility in this case.

 

PROCESSING OF PERSONAL DATA
Read our full privacy policy
The information that ESPRIT DE FRANCE SAS collects following the voluntary registration of an e-mail address provided by web users enables them to receive documents, to be informed about a particular point or to reserve an online service. The information allows website statistics to be obtained. It represents ESPRIT DE FRANCE SAS's "Client" file, enabling the company to carry out operations relating to the management and prospecting of clients. In compliance with the "Informatique et Libertés" Law and the declaration made by ESPRIT DE FRANCE SAS to the C.N.I.L. with the N° 1450197, this information will not be sold or passed on to a third party. It is reserved for the use of ESPRIT DE FRANCE SAS, and the company AVAILPRO, the administrator of the online reservation software, alone, is informed, with the sole aim of carrying out online reservations. Users can obtain details, and if necessary, a modification or deletion of information concerning them, by completing the contact form.The personal data collected on the Site (an e-mail address for subscription to the newsletter and the information needed to set up a personal account on the site: Last Name, First Name and E-mail Address) are exempt from a declaration to the Commission Nationale de l’Informatique et des Libertés (CNIL) in compliance with Dispensation n° 7 – Decision n°2006-138 of 9 May 2006 deciding on the dispensation of a declaration of data treatment constituted by an association whose aims are to provide information or external communications. In compliance with the amended "Informatique et Libertés" Law n°78-17 of 6 January 1978, all Users have a right to access, rectify, modify, oppose and remove personal data. They may exercise these rights at any moment, either through their private access area on the website or, in the case of a subscription to the newsletter through the “unsubscribe” link shown on each newsletter, or generally by contacting the following e-mail address: hll@espritdefrance.com.

TEMPORARY FILES
Computer files – cookies – are temporarily stored on your computer during your visit to give access to features and to make browsing easier. You can deactivate the storage of these files by changing the settings in your web browser.

This site uses iAdvize, a commercial chat and behavioural analysis service. iAdvize uses cookies and JavaScript, which are files stored and run on your computer to help the website analyse users’ experience on the site and to transmit information to representatives of the website who can if need be complete this information manually. The data generated by the cookies concerning your use of the site (including your IP address) will be transmitted and stored by iAdvize on its servers. iAdvize will use this information with the purpose of evaluating your use of the website, to compile reports on the website’s activity, as well as a record of your exchanges with representatives of the website. iAdvize may communicate this data to third parties in the event of a legal obligation or when these third parties process this data on behalf of iAdvize. You can deactivate the use of cookies by selecting the appropriate settings in your web browser. However, deactivating cookies may disable certain features of this website. By using this website, you explicitly agree to the processing of your nominative data by iAdvize within the conditions and for the reasons described above. At any moment while you are visiting the site, the representatives of our website may observe your use of the site in real time.

COPYRIGHT
All of these sites are subject to French and European legislation regarding copyright and intellectual property.
Unless mention is made to the contrary, intellectual property rights concerning the site content and each of the elements created for this site, including photographic credits, are the exclusive property of ESPRIT DE FRANCE SAS, of the companies they control, or of their suppliers, with the latter conceding no licence or any rights other than for consultation of the sites.
Any representation, reproduction, modification, commercial use, translation, adaptation, arrangement or transformation, as well as any transfer to another site, is forbidden, unless authorisation has been requested in writing from the publisher's address given above. Only strictly personal use is authorised.
All brands mentioned in these sites belong to their respective companies. All products, logos and pictures appearing in the pages of this site are the property of their respective brands.

SALES TERMS AND CONDITIONS
They are accessible to the visitor during the online reservation procedure.

DISPUTE
In the event of a dispute between the professional and the consumer, the latter will endeavor to find an amicable solution. In the absence of an amicable agreement and subject to the provisions of article L.612-2 of the Consumer Code, the consumer has the possibility of entering free of charge the consumer mediator to which the professional belongs, namely SAS Médiation Solution. , within one year of the written complaint addressed to the professional.

Referral to the consumer mediator must be made:

  • either by completing the form provided for this purpose on the SAS Médiation Solution website: https://www.sasmediationsolution-conso.fr,
  • or by letter addressed to SAS Médiation Solution, 222 Chemin de la Bergerie 01800 Saint Jean de Niost.
     

     

    DISPUTE

    In case of any dispute occuring between the professional and the consumer, both parties will seek an amicable solution.

    In absence of any amicable agreement and in accordance with article L. 612-1 of the French Consumer Code, the consumer, subject to article L.612.2 of the same Code, benefits from the option of submitting a request for amicable resolution by submitting a mediation request, within a period of one year from his/her written complaint has been addressed to the professional.
     

    This establishment has designated, by membership registered under number 11007/OC/2111, SAS Médiation Solution as a consumer mediation entity.
     

    Referral to the consumer ombudsman must be made:

     

    • Either in writing to:

    SAS Mediation Solution

    222 Chemin de la Bergerie

    01800 Saint Jean de Niost

    Phone. 04 82 53 93 06
     

    Regardless of the means of referral used, the request must imperatively contain:
     

    • The applicant's postal, telephone and electronic contact details,
    • The name, address and the registration number at SAS Médiation Solution, of the professional concerned,
    • A brief statement of the facts. The consumer will specify to the mediator what he/she expects from this mediation and why,
    • Copy of the prior complaint,
    • All documents allowing the instruction of the request (purchase order, invoice, proof of payment, etc.)